The challenge
The store had healthy traffic but leaked sales in two places: shoppers abandoned carts and never returned, and buyers with a quick question waited too long for support and gave up.
What we built
We deployed an AI shopping assistant across the website and WhatsApp that:
- Answered product, shipping and returns questions instantly
- Recovered abandoned carts with timely, personal messages
- Handled order tracking and returns in conversation
- Sent personalized offers to lift repeat orders
The results
- +27% recovered revenue from carts that would have been lost
- 70% of support questions resolved automatically
- 2x repeat purchase rate from re-engagement flows
It feels like we hired a tireless sales and support team that works every hour.
Why it worked
Every recovered cart and instant answer is revenue that was already within reach. The assistant simply made sure none of it slipped away.
Want to recover more revenue? Book a free strategy call.