The challenge
The group advertised across several property portals and paid ads. Leads arrived at all hours, but agents could only reply during working hours, and even then they were busy on viewings. The result was predictable: hot buyers waited hours for a reply and often booked with whoever answered first.
What we built
We deployed an AI lead response agent connected to every inbound channel, including WhatsApp, web forms and portal inquiries. The agent:
- Replied to every new lead within seconds
- Asked qualifying questions about budget, area and timeline
- Booked viewings straight onto agent calendars
- Logged everything into the CRM with full context
The results
- +312% viewings booked from the same lead volume
- Under 60 seconds average response time, day and night
- 35% more deals closed from existing lead spend
Our agents stopped chasing and started closing. The system pays for itself many times over.
Why it worked
Nothing about the lead volume changed. What changed was speed and consistency. By answering instantly and qualifying every lead, the group captured demand it had been quietly losing.
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